Terms of Service

Last Updated: February 27, 2025

Welcome to Lone Star Spine & Pain Institute (“Company,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website, services, and text messaging programs. By using our website (http://redefineyourpain.com/) or opting into our text messaging services, you agree to these terms.

1. Acceptance of Terms

By accessing or using our website or services, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Use of Website & Services

You may use our website and services only for lawful purposes. You agree not to:

Use our services for fraudulent, illegal, or abusive activities.
Disrupt or interfere with our website, servers, or networks.
Collect or harvest information from other users without permission.

We reserve the right to terminate access to any user violating these terms.

3. Text Messaging Program (TCR Compliance)

By opting into our SMS/Text Messaging Services, you agree to receive automated text messages from Lone Star Spine & Pain Institute regarding:

Appointment reminders
Updates on medical services
Promotional offers (if you opt-in)

Your Responsibilities:

Message Frequency: You may receive up to 5 messages per month.
Message & Data Rates: Standard carrier charges may apply.
Opt-Out: You can unsubscribe anytime by replying STOP to any message.
Help & Support: Reply HELP for assistance or contact scheduling@redefineyourpain.com or +1 512-851-1165.

We do not sell or share your mobile number for marketing purposes.

4. Privacy & Data Protection

Your use of our services is subject to our Privacy Policy: http://redefineyourpain.com/privacy-policy

We collect, store, and process your personal information in compliance with HIPAA, TCPA, and relevant privacy laws.

5. Third-Party Services & Links

We may use third-party services, such as Google for reviews. We do not control these third-party platforms and are not responsible for their policies. Please review their terms before engaging.

6. Cancellation & Refund Policy

Lone Star Spine & Pain Institute does not offer refunds for medical services. If you need to reschedule or cancel an appointment, please contact our office at least 24 hours in advance to receive a refund. Cancellations made within 24 hours of the appointment are non-refundable. For rescheduling, please call 512-851-1165 or email scheduling@redefineyourpain.com.

7. Limitation of Liability

To the fullest extent permitted by law, Lone Star Spine & Pain Institute is not liable for:

Any indirect, incidental, or consequential damages arising from website use.
Service interruptions, unauthorized access, or data loss.

Your use of our website and services is at your own risk.

8. Governing Law

These Terms are governed by the laws of Texas, United States, without regard to conflict of law principles.

9. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

10. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: scheduling@redefineyourpain.com
Website: http://redefineyourpain.com/
Address: 1320 Wonder World Dr Suite 106, San Marcos, TX 78666
Phone: +1 512-851-1165

What Our Patients Are Saying...

Slide 3

I’ve been a patient of Dr. Derrick Wansom for several years. I have multiple issues that cause me major pain. He has always managed to keep me comfortable. He is a quiet, patient man…… always listening to me, & I’ve never been rushed. He asks appropriate questions, & then gives me my options. He has a nice new office with most of his services conveniently available on site. If you need a good Pain Management physician that genuinely cares, he’s the one!

-Kathy Henneke

Slide 1

I was referred to Dr. Sarna by my primary care doctor who felt I needed someone who was compassionate, and very skilled. The other groups I have been too were usually missing one, if not both, of these criteria. Dr. Sarna fit the bill for both. After years of pain management doctors with little success I finally got relief from my neck pain with some specific, and fairly easy – for me – injections. They actually worked. I credit this success to the expertise, knowledge, and skill level of this doctor. Would definitely recommend this physician as the best!

-Janice T

Slide 3

Dr. Derrick Wansom is a wonderful doctor. He has been my doctor for several years. He also treats my mother who was In horrific car accident . He puts patients needs first. He is also very caring. He takes the time to understand each and every patients needs. The care that he has provided to my family at the absolute worst time in our lives was OUTSTANDING. The front desk was very accommodating and super friendly. She is definitely the best assistant I have seen in years. I highly recommend Dr. Derrick Wansom at Lone Star Spine & Pain Institute.

-Rhonda Janda

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Dr Sarna is superior in his skills, knowledge, and bedside manner. He helped me in an urgent situation and took excellent care of me throughout my treatment. He really does care about you as a patient. He discussed thoroughly my options, then helped me make the right choice for me. I am a RN and very picky about choosing doctors and other providers. Dr Sarna went above and beyond my expectations for the services I received.

-Jennifer Eagle

Slide 3

Delighted that Dr. Wansom is opening at a new location! Looking forward to further treatment for a veteran friend of mine. Do you know when you can hear someone smiling through their voice over the phone? When I called for an appointment, the gal in the office was delightful and helpful in answering questions and navigating with insurance. Looking forward to the next treatment with Dr. Wansom at the new location. It is so great to find alternative therapies to back pain which is not driven with pills.

-Annie Pryor

Slide 3

I had my first appointment at Lone Star Spine & Pain Institute last week. I have been to a few different Pain Specialist and for the first time, I had an overall great experience. The facilities were very nice and clean, the staff and front desk person was very friendly and personable. Dr. Wansom and his new practice is the best that you will find in the Austin, San Antonio and all areas in between that you will find.

-J.K.

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