Privacy Policy

Last Updated: February 27, 2025

Lone Star Spine & Pain Institute (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website http://redefineyourpain.com/, contact us, or opt into our SMS/text messaging services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address.
Health & Appointment Information: Information necessary for scheduling and managing medical appointments.
Communication Preferences: SMS/text messaging opt-ins and preferences.
Technical Data: IP address, browser type, and browsing behavior.

We collect this information when you:

Submit forms on our website.
Schedule an appointment.
Contact us via phone, email, or SMS.
Interact with our marketing campaigns.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services, including appointment scheduling and patient communications.
To send important notifications, including appointment reminders and updates.
To send SMS and email communications, including promotional messages if you have opted in.
To respond to inquiries and customer service requests.
For marketing purposes, such as sending promotional offers if you have consented.
To improve our services, including analytics and usage tracking.
To comply with legal obligations.

3. SMS/Text Messaging Compliance (TCR Requirements)

By opting into our SMS communication services, you consent to receive text messages from Lone Star Spine & Pain Institute. These messages may include appointment reminders, updates, and promotional offers.

Opt-In Details

By providing your phone number, you expressly consent to receive automated SMS messages from Lone Star Spine & Pain Institute at the number provided.

Message Frequency: You may receive up to 5 messages per month.
Message & Data Rates: Standard message and data rates may apply.
Opt-Out Instructions: You can opt out at any time by replying STOP to any message. No further messages will be sent after opting out.
Help & Support: Reply HELP for assistance or contact us at scheduling@redefineyourpain.com or +1 512-851-1165.

We do not sell, rent, or share your mobile number with third parties for their marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We take appropriate security measures to protect your personal data. However, no transmission over the internet is 100% secure. We cannot guarantee absolute security but take commercially reasonable measures to safeguard your information.

5. Third-Party Sharing

We do not sell your personal information. However, we may share your information with:

Third-party service providers, such as Google for reviews.
Legal authorities, when required by law.

We ensure that third-party vendors comply with applicable privacy laws.

6. Your Rights & Choices

You may update, correct, or delete your information by contacting us at scheduling@redefineyourpain.com.
You may opt-out of marketing communications at any time by replying STOP to any SMS or by clicking the unsubscribe link in emails.
You can request a copy of the information we have about you.

7. Children’s Privacy

Our services are not intended for individuals under 13 years old. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By Email: scheduling@redefineyourpain.com
Website: http://redefineyourpain.com/
Address: 1320 Wonder World Dr Suite 106, San Marcos, TX 78666
Phone Number: +1 512-851-1165

What Our Patients Are Saying...

Slide 3

I’ve been a patient of Dr. Derrick Wansom for several years. I have multiple issues that cause me major pain. He has always managed to keep me comfortable. He is a quiet, patient man…… always listening to me, & I’ve never been rushed. He asks appropriate questions, & then gives me my options. He has a nice new office with most of his services conveniently available on site. If you need a good Pain Management physician that genuinely cares, he’s the one!

-Kathy Henneke

Slide 1

I was referred to Dr. Sarna by my primary care doctor who felt I needed someone who was compassionate, and very skilled. The other groups I have been too were usually missing one, if not both, of these criteria. Dr. Sarna fit the bill for both. After years of pain management doctors with little success I finally got relief from my neck pain with some specific, and fairly easy – for me – injections. They actually worked. I credit this success to the expertise, knowledge, and skill level of this doctor. Would definitely recommend this physician as the best!

-Janice T

Slide 3

Dr. Derrick Wansom is a wonderful doctor. He has been my doctor for several years. He also treats my mother who was In horrific car accident . He puts patients needs first. He is also very caring. He takes the time to understand each and every patients needs. The care that he has provided to my family at the absolute worst time in our lives was OUTSTANDING. The front desk was very accommodating and super friendly. She is definitely the best assistant I have seen in years. I highly recommend Dr. Derrick Wansom at Lone Star Spine & Pain Institute.

-Rhonda Janda

Slide 4

Dr Sarna is superior in his skills, knowledge, and bedside manner. He helped me in an urgent situation and took excellent care of me throughout my treatment. He really does care about you as a patient. He discussed thoroughly my options, then helped me make the right choice for me. I am a RN and very picky about choosing doctors and other providers. Dr Sarna went above and beyond my expectations for the services I received.

-Jennifer Eagle

Slide 3

Delighted that Dr. Wansom is opening at a new location! Looking forward to further treatment for a veteran friend of mine. Do you know when you can hear someone smiling through their voice over the phone? When I called for an appointment, the gal in the office was delightful and helpful in answering questions and navigating with insurance. Looking forward to the next treatment with Dr. Wansom at the new location. It is so great to find alternative therapies to back pain which is not driven with pills.

-Annie Pryor

Slide 3

I had my first appointment at Lone Star Spine & Pain Institute last week. I have been to a few different Pain Specialist and for the first time, I had an overall great experience. The facilities were very nice and clean, the staff and front desk person was very friendly and personable. Dr. Wansom and his new practice is the best that you will find in the Austin, San Antonio and all areas in between that you will find.

-J.K.

Convenient Locations To Serve You